During the two years of the global COVID-induced lock-down, the world went virtual: Virtual reality, virtual training, virtual workplaces, virtual live performances. At first, the world wondered, “Would it work?” Clearly, the answer is yes. Two years into the pandemic and the question has evolved to “Will it remain?” In the world of training, the …Read More
In 1960 Douglas McGregor published his seminal business management book The Human Side of Enterprise, in which he identified two basic types of managers: Theory X managers had a negative view of employees and assumed that they were lazy and untrustworthy. Theory Y managers assumed that employees were trustworthy and highly motivated. If the pandemic has …Read More
People are funny. They are filled with contradictions they don’t even realize. On the one hand, Gen X’ers and older complain that “kids today” don’t know how to talk to each other. All they do is text, email, or Facebook each other. They have thousands of “Facebook friends” but few people with whom they actually …Read More
Two months ago, “Acme Company” paid “T1 Training” to train its Accounting Department on time management techniques as part of an effort to improve processing speeds. Despite some initial improvements and enthusiasm, Accounting Manager Fred has now noticed that his team has slipped into old habits, and processing speeds are back to pre-training levels. He …Read More
Trainer Marie sighed with relief as the last participant in her Time Management course left the room. That was one of the harder classes she had ever taught! She felt like she had too much content for the allotted time, so she decided to skip the “fluffy” activities and only discuss the most important tips …Read More
This month, we continue February’s story of Acme Company’s training. After running two sessions of the time management training, Manager Fred asked participants for their opinions on the program. Even though T1 Training delivered a pre-existing course, he was surprised at the range of opinions about the sessions.
Trainer Sally’s class felt she was very knowledgeable …Read More
Last month, we introduced the mistake-filled “T1 Training Company” and talked about the mistakes they made when assessing “Acme Company’s” training needs. This month we examine T1’s mistakes during the Design Curricula phase.
T1 had a standard day-long time management course that it cut to four hours, per Manager Fred’s request. Analysis of the end-of-course evaluations …Read More
Does this story sound familiar? “Acme Company” determined that it wants to be known for having the best customer service. It implements new policies to encourage better customer service. It launches an internal campaign to boost employees’ awareness of the goal.
Halfway through the year, Bob, the Accounting Manager, is frustrated with the number of complaints …Read More
Now that we have all finished celebrating the winter holidays, it’s resolution time! It’s that time of year when we look back on everything that didn’t go so well in the past year and vow to do things better this year. We make resolutions, then keep them until about February. Then we lose interest and …Read More
The holiday season is always a stressful time of year. At home, you have gift purchases, holiday planning, household cleaning, and travel preparations to do. At work, the last month of the year is stressful either because you are trying to finish everything before everyone disappears on vacation, or because you have limited work. If …Read More